We pride ourselves on demonstrating a strong service culture, making a difference to our customers’ lives and living and breathing the CBA Group’s values.

The RHLO function delivers effective outcomes by being dedicated to operating and enhancing processes, ensuring we deliver a highly flexible operations environment, outstanding customer experiences and better risk outcomes.

• Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.
• Your responsibilities include:
• Responsible for monitoring and continuous improvement of the operation activties to keep and improve its accuracy and readiness as well as per fact- based analysis.
• Ensuring delivery of operational activities within agreed SLA targets.
• Drive monitoring and improvement process with a complete understanding of the Operations process.
• People and Resource Management (Ex. people development, attrition, pipeline/skill monitoring, training program) for the team.
• Improving and maintaining controlled environment (Ex. necessary control activities along with process flows implemented, appropriate control tools in place, team members fully understand risk and related controls.
• Take responsibility for the quality of work submitted and ensure highest standards are maintained.
• Mange the performance Management cycle, objective settings, development and career planning, performance appraisal and rewards and recognition.
• Ownership of internal communication and status update.
• Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations etc.
• Applying CBA people leadership principles, systems and policies to effectively manage, develop and reward team; coaching and motivating them through observation and feedback to cause performance and engagement
• Lead and empower teams towards progress and living by CBA values, building an engaging culture

• Minimum 6 – 8 Years’ experience in Home Loan operations unit (Preferred).
• The experience should contain a minimum 3 years of People
• Leadership and management within a financial services organisation
• Stakeholder management (with internal team), influencing
• Demonstrable risk management accomplishments (Process risk, People risk)
• Experience in handling larger teams; preferably 10+ team members
• Excellent interpersonal, communication, and presentation skills
• Ability to break complex problems into smaller ones by analyzing data with the help of industry tools.
• Possess a service-based mind-set with strong customer focus.
• Creative thinking and problem-solving skills
• Detail oriented and able to multitask to accomplish tasks effectively.